What We Do Best
Even with the best technology, the best people and the best ideas, healthcare organizations cannot be successful without the governance structures and leadership alignment needed to make the organization’s vision a reality. Without them, organizations risk miscommunication, lack of accountability, ineffective allocation of resources and conflicting clinical priorities, all of which can have detrimental effects on the organization and on patient outcomes.
Our commitment is to work closely with you as true partners to improve health care services within tribal communities. Through executive-level guidance, our team will establish strategies and continuous success in health care operations. By investing our knowledge and passion into operations, the result is high-performing operations that will transform your organization into providers and employers of choice and achieve a patient experience that generate a lifetime loyalty and value for your patients.
Integrated Strategic Planning
This workshop is customized for senior leaders, managers and Board of Directors. Participants will develop an integrated strategic planning and performance management systems that communicates with clarity the organizations vision, mission and strategy to employees and other stakeholders. Participants will also learn the difference between tactical, operational and strategic leadership. Then you will learn a practical and proven method for devising and creating an effective strategic plan, including milestone charts. As part of this program, you will also learn how to turn long term strategic goals into bite-sized, measurable SMART goals and how to execute these goals with a system of accountability and scoreboards. By the end of the session, you will have created a plan that aligns day-to-day work to vision and strategy that provides a framework for prioritizing programs, projects, services, and resources.
Purchased Referred Care (PRC)
In partnership with Tribal Health Alliance, we can bring back additional funds into your facility by recovering overpayments of old claims, repricing of new PRC eligible claims, and our Provider Payment Service.
Our goal is to become an extension of your PRC Department and to allow you to provide the absolute best care and service to your members.
Our Commitment :
- Treat each claim as a problem to solve rather than one to deny or pend
- More accurate repricing results
- Better communication to member
- Faster payment to Provider
- Better service to Provider/Vendor Community
- Providing better communication to the patient
- Providing better financials and reporting to Senior Leadership
- Guaranteeing that checks are ready to go out within 30 days
- Do all this at about 25% lower cost
- Upfront training at our expense
Transitioning to Self-Governance
In collaboration with Tribal Health Alliance, we have a team of experts who will provide on-site or virtual consultation to support your team for a successful transition from Federal to Tribal control of health care services, by assisting with Feasibility Studies and determining whether to use a Title V Self-Governance agreement or a Title I contract.
We assist your organization to prepare for accreditation, licensure and certification. Whether you are seeking accreditation for the first time or renewing your accreditation our goal is to help you navigate the process successfully. A consultant/s will be available on-site throughout completion of accreditation process. Services include on-site or virtual consultative visits, education regarding quality management and improvement activities, credentialing/privileging, peer reviewing, benchmarking, infection prevention, medication management, and risk management. We also provide guidance on writing effective policies and procedures that are compliant with accreditation standards, and when appropriate Life Safety Code (LSC) requirements and medical Home recognition.
Interim Executive Leadership
In collaboration with Tribal Health Alliance, we provide uninterrupted executive leadership. When a change in a key leadership position occurs, our highly skilled executive leaders bring many years of operational management expertise, stability, guidance, the furthering of organizational goals and improved outcomes by bridging vacancy gaps during what is generally a lengthy permanent hire process
Instilling inspiring leadership is crucial to the current and future success of your healthcare team. Great leaders inspire trust, clarify purpose, align systems and unleash talent. They bring out the best in others and create a high trust culture where people want to give their best. And it all results in better patient care.
Native Healthcare Leadership Institute
We need leaders who are visionary, motivating and empowering to lead over teams into this new future. In partnership with VisionBound International, we are bringing a very powerful virtual leadership institute to your teams that will accelerate your success this coming year by instilling inspiring leadership at all levels. This program does that, in just an hour or so a week for each of the twelve topics. We will work with you to customize training to meet your needs and budgets. Please click on the link below to learn more about our Leadership Institute.
Getting Your Board on Board – Developing High Performing Boards
The highest-functioning boards that govern the best-performing organizations have a strong united culture. We provide tools for the CEO and Board to work in the same direction with the best interest of stakeholders as a key-driving factor. We review the role of the Board Chairman in setting the tone for the rest of the boardroom and in helping bridge any conflicts, as well nurture the relationship with the CEO. The Board of Directors is fundamentally a team and as such it is important that the Directors bring various types of relevant experience, expertise, diversity, and independence to the group. The result will be directors understanding and committed to working well together, asking tough questions, being actively involved in developing organizational strategy, and acting on behalf of their community.
Nurse Leadership Development
Nurses are serving in the highest of leadership roles in health care organizations, including in executive roles and governance roles on boards of directors across the health care industry. Nurse leaders bring immeasurable value, ideas, and energy to ensuring safe and quality person-and family-centered care. During the two-day session (live or virtual), we will help you address the challenges you face, so you feel equipped to lead amid the challenges we are facing. At the end of the course, you will be equipped with knowledge to advance your ‘leader as coach’ skills to be a better leader who can empower staff to be better nurses. As a follow-up we provide 3 virtual coaching sessions.
Graduate RN – Successful Transition to the Clinical Setting
Nursing is still the greatest profession. In spite of all the challenges and increased demands, it still offers rich and diverse opportunities. Where else can you be challenged every day and make an enormous impact on the lives of others? Transitioning from student nurse to professional nurse or a new nursing role can be stressful. This one-day workshop, on-site or virtual, will provide the skills and knowledge needed to maneuver from student nurse to a professional nurse or a new nursing role in the workplace. We provide practical, real-world solutions to the challenges and obstacles you will encounter during your first year as a nurse. At the end of the workshop, you leave with tools to be more adequately prepared to successfully integrate into your new role. A follow-up plan includes 3 virtual coaching sessions to assist in the transition.
Satisfying our patients, families and community members is not good enough. We need to win their loyalty, so they trust us with all facets of their healthcare and refer their friends and family to our care. Loyal Customers are your key to growth and success. They do four things: Come back, Buy More, Refer their Friends and Offer Feedback. In collaboration with VisionBound International, our workshops instill the skills for winning loyalty in all your team members.
Winning Loyal Customers
In our highly successful Customers Only Want Two Things: Winning Loyalty in a Competitive World workshops, we provide practical skills on how to deliver memorable, warm, relationship building customer/patient experiences. Through this program we will inspire a culture that empowers employees to enrich the patient experience and work in greater harmony with each other.
You can also improve your organizational HCAHP/CGCAHP scores by focusing on a patient-centered culture using the tools from our one-day workshop. At the end of the workshop, you will be inspired to achieve a patient experience that generates lifetime loyalty and value for your patients.